Frequently Asked Questions:
Check out this section to get answers for all the frequently asked questions.
How do I register?
You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on Grozzbuy.
Do I need to register before shopping on Grozzbuy?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
Login / Account Related
What is My Account?
‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.
I am unable to login
You may have entered incorrect login details. Please enter the correct information & try again
Product / Price / Promotion
How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
Can I call and place an order?
Yes you call us on +919123741681 or what’s app us on this number and can place your order with your details.
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
How do I make changes to my order?
Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.
What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:
Credit Card / Debit Card
Cash on Delivery
QR Code Scanner
How will I know if Grozzbuy delivers to my area?
You can check the serviceability of your area while selecting your pin code when you place your order.
What is the Grozzbuy?
Grozzbuy is the Loyalty Program of Grozzbuy Retail. Members enjoy a wide range of privileges & benefits and can earn Grozzbuy Cash at all the following stores:
How do I become a Grozzbuy Member?
You can become a member by giving your phone number during billing at by shopping on Grozzbuy.com or book a wedding on creatnz.com
What are benefits of Grozzbuy?
Grozzbuy members get access to wide range of exclusive benefits and privileges across our Websites. Some of the benefits are:
Exclusive discounts and offers on your favourite brands and products
SMS and Emailer alerts with special offers