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FAQ’s

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

Registration

How do I register?

You can register by clicking on the “Sign In” section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on Grozzbuy.

Do I need to register before shopping on Grozzbuy?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Can I register multiple times using the same phone number/email ID?

Each email ID/login ID and mobile number can only be associated with one customer account.

What if I enter the wrong email ID while registering online/through the phone?

Please contact our customer support team at +919123741681 or write to us at [email protected] and we will fix this issue for you.


Login / Account Related

What is My Account?

‘My Account’ is the section where you can view your Personal Information, Order History and Shopping List.

I am unable to login

You may have entered incorrect login details. Please enter the correct information & try again

Product / Price / Promotion

How do I look for a particular Product?

You can search for a product by navigating through the category pages or by using search tab on the top of every page.


Ordering

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

Can I call and place an order?

Yes you call us on +919123741681 or what’s app us on this number and can place your order with your details.

How are the fruits and vegetables weighed?

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

How do I make changes to my order?

Currently, there is no provision to change the order once its been placed. Please call our customer support team & we will assist you however we can.

Payment

What are the various modes of payment I can use for shopping?

You can pay for your order using the following modes of payment:

Credit Card / Debit Card
Netbanking
BHIM UPi
Cash on Delivery
SMS Links
QR Code Scanner

Delivery

How will I know if Grozzbuy delivers to my area?

You can check the serviceability of your area while selecting your pin code when you place your order.

Loyalty Program

What is the Grozzbuy?

Grozzbuy is the Loyalty Program of Grozzbuy Retail. Members enjoy a wide range of privileges & benefits and can earn Grozzbuy Cash at all the following stores:

Grozzbuy.com
Creatnz.com

How do I become a Grozzbuy Member?

You can become a member by giving your phone number during billing at by shopping on Grozzbuy.com or book a wedding on creatnz.com

What are benefits of Grozzbuy?

Grozzbuy members get access to wide range of exclusive benefits and privileges across our Websites. Some of the benefits are:

Exclusive discounts and offers on your favourite brands and products
SMS and Emailer alerts with special offers

Get in touch with us!

How do I contact you for feedback/queries/suggestions?

If you’d like get in touch with us, please do write to us at [email protected] or call us on +919123741681 between 8:00 am & 8:00 pm throughout the week and we will respond immediately.

You can also reach out to us on Whatsapp: +919123741681

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